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Warranty & Returns Policy

At JOVYRA, each piece is carefully inspected before shipment.
If something isn’t right, we are committed to resolving it fairly and promptly.

Below you’ll find details regarding returns, eligibility, and warranty coverage.

30-Day Return Window

You may request a return within 30 days of delivery.
To initiate a request, please email support@jovyra.com with:

  1. Your order ID
  2. A brief description of the issue
  3. Clear photos (and video, if applicable)

All return requests must be reviewed and approved by our team before further instructions are provided.

Eligible Cases for Refund, Replacement, or Repair

We will assess and arrange an appropriate resolution — including repair, replacement, or refund — in the following situations:

  • Manufacturing Defect
    The product has a functional or structural defect upon arrival (e.g., watch not operating, broken strap).
  • Personalization Error
    The item received does not match the birth month, initial, engraving, spelling, or other personalization details submitted at checkout.
  • Lost Shipment
    The package has not been delivered within 30 days beyond the estimated delivery timeframe.

Each case is reviewed individually to determine the appropriate solution.

Personalized Items

Personalized, engraved, and made-to-order pieces are made specifically for you.
They are non-returnable unless:

  • There is a confirmed manufacturing defect
  • The item received does not match the birth month, initial, engraving, spelling, or other personalization details submitted at checkout
  • The item arrives damaged or with a confirmed JOVYRA fulfillment error

Requests must be submitted within 7 days of delivery for review.

Return & Service Process

If your request is approved, the following process may apply:

  1. Our team will evaluate your case via email.
  2. You will receive instructions regarding the next steps (repair, replacement, or refund).
  3. If a return is required for inspection or service, you will be provided with return instructions.
  4. Upon receipt, the item will be inspected and processed accordingly.

Please note:
Unauthorized returns will not be accepted.
Return shipping costs are the responsibility of the customer unless the issue is confirmed as a manufacturing defect.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed accordingly. Please allow several business days for the transaction to appear, depending on your payment provider.

Original shipping fees (if applicable) are non-refundable.

12-Month Limited Warranty

All JOVYRA watches and jewelry are covered by a 12-month limited warranty from the date of delivery.
This warranty covers manufacturing defects under normal use.

Warranty Exclusions

For watches:
The following are not covered under warranty:

  • Glass damage
  • Battery replacement
  • Normal wear and tear
  • Scratches
  • Damage caused by accidents or misuse
  • Water damage
  • Unauthorized repairs or modifications
  • Theft
  • Natural wood color changes
  • Environmental influences (moisture, extreme cold or heat, dust), including damage caused by moisture or water exposure

For jewelry:
The following are not covered under warranty:

  • Normal wear and tear
  • Scratches
  • Gradual wear or fading of plated finishes caused by friction or ordinary use
  • Damage caused by accidents, impact, pulling, snagging, misuse, or improper storage
  • Stone loss, chain damage, or clasp damage caused by impact, pulling, or snagging
  • Exposure to perfume, lotion, cosmetics, cleaning products, chlorine, salt water, or other chemicals
  • Water damage or discoloration caused by use outside the stated product-care guidance
  • Unauthorized repairs or modifications
  • Theft or loss