Shipping policy
Shipping Information
Shipping costs are calculated at checkout.
Below you’ll find order processing times and estimated delivery times by region.
Order Processing
Standard orders are processed within 1-3 business days.
Engraved or personalized pieces require additional preparation time. Please allow 2-4 business days for customization prior to shipment.
A confirmation email with tracking details will be sent once your order has been dispatched.
Estimated Delivery Times
Delivery estimates by region:
- United States: 5-10 business days
- Canada: 5-12 business days
- United Kingdom: 5-10 business days
- Europe: 6-12 business days
- Australia & New Zealand: 7-12 business days
- Rest of World: 8-15 business days
Estimates apply after dispatch, where shipping is available at checkout.
Delivery times are estimates and may vary due to customs clearance, carrier operations, or seasonal demand.
Duties & Taxes
Duties and taxes are included only for eligible destinations and shipments where explicitly shown at checkout. If inclusion is not stated for your destination, please contact support@jovyra.com before ordering to confirm how import charges will be handled.
Tracking
Tracking information is sent via email once your order ships.
Please allow 1-3 business days for tracking updates to appear after dispatch.
Address & Delivery Responsibility
Please ensure your shipping details are accurate at checkout.
JOVYRA is not responsible for delays or delivery issues caused by incorrect address information.
Delivery Issues
If your package is lost, damaged, or shows no meaningful tracking update after the estimated delivery window, please contact us within 7 days of the expected delivery date at:
We will open a review with the carrier and assist with the next steps.
If the shipment is confirmed lost by the carrier, or has not been delivered within 30 days beyond the estimated delivery timeframe, we may arrange an appropriate resolution such as replacement or refund after review.